As a Chief Concierge, your role involves leading the concierge team, ensuring the highest standards of service in assisting guests with inquiries, reservations, and local recommendations. With a focus on anticipating and exceeding guest needs, you will play a central role in creating a memorable and personalized stay.

Key Job Responsibilities:

• Lead and manage the concierge team to provide exceptional guest services.
• Oversee guest inquiries, requests, and reservations, ensuring timely and accurate assistance.
• Foster a culture of anticipating and exceeding guest needs, creating a memorable and personalized stay.
• Develop and maintain strong relationships with local businesses and attractions to provide guests with up-to-date and relevant recommendations.
• Stay informed about local events, dining options, and attractions to enhance the guest experience.
• Ensure the concierge desk operates efficiently, maintaining cleanliness, organization, and a welcoming atmosphere.
• Train and develop concierge colleagues, emphasizing excellent customer service and local knowledge.
• Handle VIP guest requests and special arrangements with discretion and attention to detail.
• Collaborate with other hotel departments to ensure a seamless flow of information and services.
• Implement and uphold policies and procedures related to concierge services.
• Monitor guest feedback and address any concerns or issues promptly to maintain high satisfaction levels.
• Stay abreast of industry trends and best practices in concierge services.
• Generate and maintain accurate records and reports related to concierge activities.
• Uphold environmental, health, and safety standards in alignment with organizational policies.
• Adhere to the company’s environmental, health, and safety procedures and policies.